Questions
Answers, without the runaround
The things people actually ask before they buy. If yours is not here, write to us and a person will reply.
Using it
Which apps does it work in?+
Any app with a text field. Murmur types at the cursor exactly as a keyboard would, so Mail, Slack, Notes, Pages, Word, Notion, Linear, Figma comments, browsers and terminals all work without setup.
Do I have to say 'comma' and 'full stop'?+
No. Punctuation comes from your cadence — where you pause, where your voice falls. You can still speak punctuation if you prefer, and it will be honoured.
What about accents?+
Murmur was tuned on a deliberately broad set of speakers: Glasgow, Lagos, Chennai, Dublin, Alabama, Auckland. Strong regional accents are the normal case, not an edge case.
Can I teach it names it keeps mangling?+
Yes. Add words to the personal dictionary — colleagues, products, medical or legal terms — and Murmur will spell them your way from then on.
How long can one dictation be?+
Hold the key as long as you like. People routinely dictate several minutes in one go; the shaping handles the whole passage together rather than line by line.
Privacy
Does my voice leave my Mac?+
No. Speech becomes text on your machine, on the neural engine. Audio is never uploaded and never stored, not even briefly.
Does it work on a plane?+
Dictation works with no connection at all. Shaping raw speech into polished prose uses a short text-only request, so on a plane you get accurate raw text and shaping resumes when you land.
Do I need an account?+
No. There is no sign-up, no profile, and no history synced anywhere. Your licence key is the only thing tied to you.
Buying it
What does it cost?+
£39 a year for one person on as many of their own Macs as they like. Every update within that year is included.
What happens if I stop paying?+
Murmur keeps working with the last version you had. You stop receiving new releases until you renew.
Can I get a refund?+
Yes, within fourteen days, no questions and no form to fill in. Reply to your receipt and it is done.
Is there a team price?+
Five seats or more are billed together at a reduced rate with a single invoice. Students and registered charities pay half.
Troubleshooting
Nothing types when I hold the key.+
Murmur needs Accessibility permission to type on your behalf. Open System Settings, Privacy & Security, Accessibility, and switch Murmur on. Quitting and reopening the app applies it immediately.
The first word gets cut off.+
Start speaking a beat after the key goes down, or lengthen the grace period in Settings. Murmur keeps a short rolling buffer, but a very fast start can outrun it.
It picked the wrong microphone.+
Murmur follows the system input device. Change it in Sound settings, or pin a specific microphone in Murmur's Settings so AirPods connecting mid-sentence cannot hijack it.
Still stuck?
Send us the details and we will get back to you, usually the same working day.
Contact usSay it out loud.
£39 a year, every update included, 14-day refund with no questions.
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